How Much Do Director of Customer Success Make?
How much do director of customer success make? Discover the average salary, base salary, and compensation for director of customer success in the customer service & support category. Learn about director of customer success pay per hour, per week, per month, and per annum with detailed salary ranges from $80,000 to $145,000.
How Much Do Director of Customer Success Make? Complete Salary Guide
How much do director of customer success make? This is one of the most common questions in career planning. Director of Customer Success in the Customer Service & Support field can expect to earn an average salary of $140,000 per year, with entry-level positions starting at $80,000 and experienced professionals earning up to $145,000 annually.
When breaking down the average salary of director of customer success by time periods, director of customer success typically make around $11,666.667 per month and approximately $2,692.308 per week. The basic salary of director of customer success varies significantly based on experience level, location, and industry specialization. Entry-level director of customer success typically start with a base salary of $80,000, while mid-career professionals earn an average of $120,000, and senior-level roles can command salaries exceeding $145,000.
The salary landscape for director of customer success is influenced by several key factors including geographic location, years of experience, educational background, and specific industry demands. How much do director of customer success make in a week? On average, this translates to approximately $2,692.308 per week. How much do director of customer success make per annum? The annual salary range spans from $80,000 to $180,000, with the median salary sitting at $140,000. Additionally, many director of customer success receive bonuses averaging $20,000 annually, representing approximately 15.25% of their base salary.
How Much Do Director of Customer Success Get Paid Per Annum? Director of Customer Success Salary
Annual salary data for director of customer success across different experience levels, showing entry-level, mid-career, and experienced professional compensation ranges based on industry standards.
Entry Level Annual Salary
Mid-Career Annual Salary
Experienced Annual Salary
How Much Do Director of Customer Success Get Paid in a Month? Director of Customer Success Monthly Salary
Monthly salary breakdowns for director of customer success at different career stages, providing practical budgeting insights and compensation expectations for financial planning.
Entry Level Monthly Salary
Mid-Career Monthly Salary
Experienced Monthly Salary
How Much Do Director of Customer Success Get Paid in Different Locations?
Geographic salary variations for director of customer success across different cities and regions, including cost of living adjustments and regional market demand factors that impact compensation.
Director of Customer Success Salary Trends
Historical salary progression for director of customer success over the past years, showing year-over-year compensation growth and market trends in the industry.
Director of Customer Success Salary Trends (2020 - 2025)
Bonus & Compensation Package
Additional compensation beyond base salary, including bonuses, commissions, and overtime opportunities that contribute to total annual earnings.
Bonus Percentage
of annual salary
Bonuses for Directors of Customer Success are typically based on performance metrics, customer satisfaction scores, and achieving strategic business goals.
Average Bonus
annually
Commission
A Director of Customer Success may have commission or incentive opportunities based on customer retention, upsell success, and overall team performance metrics.
Overtime
Overtime pay is generally uncommon for Directors of Customer Success, as they typically receive a salary and are often classified as exempt employees.
Employee Benefits Package
Comprehensive benefits and perks provided to employees, including health coverage, retirement plans, time off policies, and professional development opportunities.
Comprehensive Benefits
Typical benefits for a Director of Customer Success include competitive health insurance, a 401(k) retirement plan with company matching, generous paid time off (PTO), performance bonuses, professional development opportunities, flexible work arrangements, and wellness programs.
Director of Customer Success Job Overview
Comprehensive details about the director of customer success role including daily responsibilities, work environment, physical demands, and key tasks that define this career path.
About This Role
The Director of Customer Success leads a team to enhance customer satisfaction and retention. They develop strategies to ensure clients achieve their goals, fostering strong relationships and driving product adoption. This role involves analyzing customer feedback, optimizing processes, and collaborating with cross-functional teams to deliver exceptional service and value.
Primary Responsibilities
Developing customer success strategies, overseeing customer onboarding processes, monitoring customer health metrics, building strong relationships with clients, identifying upsell and cross-sell opportunities, leading a customer success team, providing training and support to customers, conducting regular check-ins and reviews, gathering customer feedback for product improvements, analyzing data to drive customer satisfaction.
Day-to-Day Tasks
A Director of Customer Success oversees team performance, develops strategies for customer engagement, analyzes feedback, fosters relationships with key clients, and ensures alignment between customer needs and company goals.
Work Environment
Hybrid
A collaborative office environment, often remote or hybrid, focused on team meetings, strategy sessions, and customer engagement with performance metrics.
Physical Demands
Moderate
The Director of Customer Success typically requires a standard office environment, with occasional travel for client meetings and events, along with strong communication and leadership skills.
Director of Customer Success Requirements & Prerequisites
Essential qualifications and credentials needed to pursue a career as a director of customer success, including educational background, certifications, and experience requirements.
Education
Bachelor’s degree.
Field: Business Administration, Marketing, Communication, Psychology, Information Technology, Customer Experience Management, Project Management, Data Analytics.
Experience
10 years
Employers seek candidates with proven leadership in customer success, strong relationship-building skills, strategic thinking, data-driven decision-making, and a track record of enhancing customer satisfaction and retention.
Certifications
Certified Customer Success Manager (CCSM), Certified Customer Experience Professional (CCEP), Project Management Professional (PMP), Salesforce Certified Administrator, HubSpot Customer Success Certification, ITIL Foundation Certification, Lean Six Sigma Green Belt, Customer Success Association Certification.
Required Skills
Leadership, Communication, Problem-solving, Strategic Thinking, Relationship Building, Data Analysis, Project Management, Empathy.
Technical Skills
Soft Skills
Director of Customer Success Career Path
Professional progression opportunities for director of customer success from entry-level to senior management, including typical career advancement timeline and role evolution.
Entry Level
Customer Success Associate, Customer Support Specialist, Client Onboarding Coordinator
Early-career Directors of Customer Success oversee client relationships, ensure satisfaction, drive retention strategies, and coordinate teams to enhance customer experiences and support business growth.
Mid-Career
Customer Success Manager, Senior Customer Success Manager, Customer Experience Manager
Oversee customer relationships, drive satisfaction and retention, lead success teams, implement strategies for growth, analyze feedback, and ensure alignment with business goals.
Senior Management
Vice President of Customer Success, Chief Customer Officer, Senior Director of Client Services
A Director of Customer Success oversees client relationships, ensures satisfaction, drives retention strategies, leads support teams, analyzes feedback, and aligns services with business goals.
Career Progression Timeline
Timeline: 10 years
A Director of Customer Success typically advances from roles like Customer Success Manager, progressing to senior leadership positions, ultimately influencing company strategy and customer retention initiatives. This trajectory emphasizes strategic oversight, team leadership, and enhanced customer satisfaction.
Director of Customer Success Industry & Growth
Market outlook and growth prospects for director of customer success, including industry trends, job market demand, and factors influencing career opportunities and advancement.
Job Outlook
Faster than average
Projected: 2024–2034
Industry Trends
Increased focus on customer experience and personalization, Growing importance of data analytics for measuring success and performance, Shift towards remote and hybrid work environments impacting team dynamics and communication.
Growth Factors
Growing customer expectations, focus on retention, subscription-based models, competitive differentiation, data-driven insights, and the importance of customer relationships are driving demand for Directors of Customer Success.
Future Opportunities
AI-driven customer insights, subscription economy management, remote customer engagement tools, personalized onboarding experiences, and data privacy compliance are emerging niches for Customer Success Directors.
Director of Customer Success Related Professions
Alternative career paths and similar roles for director of customer success, including career transitions, related positions, and advancement opportunities within the field.
Similar Roles
Career Alternatives
Upgrade Paths
Related Entry Roles
Director of Customer Success Skills & Development
Essential skills and professional development resources for director of customer success, including technical abilities, soft skills, recommended courses, and ongoing learning opportunities.
Technical Skills
Soft Skills Needed
Recommended Certifications
Recommended Courses
Development Resources
Training Timeline
Estimated training time
Frequently Asked Questions About Director of Customer Success Salary
Common questions and answers about pursuing a career as a director of customer success, covering qualifications, salary expectations, career prospects, and practical career guidance.
How Much Others Make?
Explore salary data for other professions to compare compensation across different career paths and industries.